Yes — we clean interior windows, frames, sills, and tracks as standard. For exterior panes, we can clean ground floor and easily accessible first-floor windows (those reachable from inside or with a step ladder). For large homes, multi-storey properties, or if you want a professional streak-free finish on all exterior windows, we recommend adding our dedicated window cleaning service to your booking. This uses water-fed pole technology and is available at a discounted combo rate when booked with a one-off clean.

We can clean light surface mould from bathroom tiles, shower seals, and window frames using anti-fungal products. However, persistent mould that has penetrated paint, plaster, or grout requires specialist remediation. Simply wiping it won't solve the underlying moisture issue. For black mould or extensive growth, we recommend a certified mould removal specialist who can identify the cause (leaks, condensation, poor ventilation), treat the area properly, and repair any damaged plaster. We're happy to recommend trusted partners in this area — just ask.

Our teams arrive fully equipped with professional-grade, eco-friendly products and tools: HEPA-filtered vacuums, steam cleaners, microfiber cloths, extendable dusters, squeegees, grout brushes, and specialist detergents for kitchens and bathrooms. We use plant-based, biodegradable solutions that are safe for children, pets, and the environment — no harsh ammonia or bleach. If you have marble, natural stone, or delicate surfaces, inform us in advance and we'll adjust our product selection. For clients with allergies, we offer a fragrance-free, hypoallergenic option at no extra charge.

Absolutely. When booking, add "ironing" or "laundry" to your priority list. This helps us allocate the right amount of time — a basket of ironing typically takes 1–2 hours depending on volume. Our team can also change bed linens, fold clothes, and organise wardrobes. For larger laundry needs (multiple loads), consider our dedicated laundry pick-up and delivery service. Just let us know your expectations during the booking process so we can recommend the right duration and send a team with the appropriate equipment (ironing board, steam iron).

You can cancel or reschedule free of charge with at least 48 hours' notice via your online account or by calling our support team. Cancellations with less than 48 hours' notice incur a £35 fee to compensate our cleaner for lost time and travel. Same-day cancellations or no-shows may be charged up to 50% of the booking value. We understand emergencies happen — contact us directly and we'll do our best to waive fees on a case-by-case basis. For regular customers with good standing, we offer one free late cancellation per year.

It's entirely your choice. Many clients are at work or out during the clean — we just need access (key, lockbox, concierge, or neighbour). Our cleaners are fully insured, DBS-checked, and trained to work independently. If you're not home, we'll send you before/after photos via text or email so you can see the results. However, we do recommend someone be available at the beginning for a 5–10 minute walkthrough to confirm your priorities (e.g., "focus on the kitchen and bathrooms, skip the office"). This ensures we meet your expectations. A final inspection at the end is also helpful.

We proudly serve all London boroughs — from Central London (Westminster, Kensington, Camden) to outer suburbs (Croydon, Barnet, Uxbridge, Enfield). Beyond London, our network extends to Manchester, Birmingham, Bristol, Brighton, Oxford, Cambridge, Guildford, Reading, Slough, Watford, St Albans, Chelmsford, Southend-on-Sea, and many surrounding areas. Enter your postcode on our booking page to check real-time availability. If we don't cover your area yet, we may be able to recommend a vetted partner in your region.

Yes — and we strongly encourage it! When you book, there's a "special requests" or "priority list" field where you can type your instructions or upload a photo of a handwritten checklist. Examples: "Focus on kitchen and bathrooms, don't worry about bedrooms", "Please clean inside the oven and fridge", "Wipe all skirting boards and light switches", "Make the beds with fresh linen (provided)", or "Please clean behind the sofa". Our team will follow your checklist closely. For complex or lengthy requests, we may call you to confirm we've allocated enough time.

Customer satisfaction is our priority. If you're unhappy with any aspect of the clean, contact us within 24 hours (48 hours for end of tenancy). We'll send the same team back to address the missed areas at no extra charge. Our guarantee covers areas that were included in your agreed scope of work. We don't cover: areas you asked us to skip, pre-existing damage, or unrealistic expectations (e.g., removing set-in stains that we warned may not come out). We'll work with you to make it right — no arguments, no hassle.

All our cleaners are fully insured with public liability coverage up to £2 million. In the unlikely event of accidental damage, we will investigate and compensate you accordingly. Our teams are trained to handle delicate items, move furniture carefully, and follow safety protocols. To minimise risk, we ask that you remove or secure valuable/fragile items before we arrive (e.g., heirlooms, antiques, electronics). Damage claims are extremely rare (less than 0.1% of jobs). If something does happen, document with photos, notify us within 24 hours, and we'll guide you through the claims process.