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Reclean Guarantee | Satisfaction Guaranteed
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100% Reclean Guarantee

Not happy with your clean? We'll come back and make it right — completely free. No questions asked.

100% Satisfaction

Your happiness is our priority. If you're not completely satisfied, we'll reclean at no additional cost.

48-Hour Promise

Contact us within 48 hours of your clean, and we'll schedule your free reclean within 3-5 business days.

No Hidden Fees

No fine print, no hidden charges. Just our promise to deliver the quality clean you deserve.

How Our Reclean Guarantee Works

1

Contact Us

Reach out within 48 hours of your clean via phone, email, or your online account.

2

Show Us the Issue

Provide a brief description and photos of any missed areas or cleanliness concerns.

3

We Schedule a Reclean

Our team will arrange a convenient time for a supervisor or a different cleaner to reclean.

4

We Make It Right

Your reclean is completed at no cost to you, and we follow up to ensure your satisfaction.

Guarantee Terms & Conditions

  • You must notify us within 48 hours of your scheduled clean to be eligible for a free reclean.
  • Reclean requests must be submitted via phone, email, or your online account with photos of the issue.
  • The reclean will be scheduled within 3-5 business days of your request.
  • Our guarantee covers missed areas and quality concerns — not damage or pre-existing conditions.
  • If you're not home for the scheduled reclean, the guarantee is voided for that request.
  • The reclean guarantee applies to residential cleaning services only.
  • We reserve the right to refuse a reclean if the issue is due to unreasonable expectations or factors outside our control.
  • Our commitment: We'll always work in good faith to resolve any issue to your complete satisfaction.

What's Not Covered

  • Issues reported after 48 hours from the service date
  • Damage to property or belongings
  • Areas not included in your booked service scope
  • Stains or issues that existed before our service
  • Renovation or construction cleaning requirements
  • Third-party cleaning services not performed by MyProCleaners
Fully Insured
Vetted Cleaners
Eco-Friendly
5,000+ Happy Customers

Ready to book with confidence?

Experience the MyProCleaners difference — where your satisfaction is always guaranteed.

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