Help Centre

You can book a clean directly on our website by selecting your service type, entering your postcode, and choosing your preferred date and time. You'll receive instant confirmation via email.

Yes! We offer recurring cleaning services. You can set up weekly, fortnightly, or monthly schedules. We'll assign the same cleaner each time for consistency.

You can cancel or reschedule any clean up to 24 hours before the scheduled start time without any charge. Simply log into your account or contact our support team.

Our prices vary depending on service type and property size. We offer transparent, fixed pricing with no hidden fees. Get an instant quote on our booking page.

Your card is charged automatically after the clean is completed. You'll receive an email receipt within 24 hours.

Invoices are automatically emailed after each clean. You can also download past invoices from your account dashboard.

Yes. We use industry-standard SSL encryption and never store full card details on our servers. Payments are processed through secure payment gateways.

We are a cleaning company that directly employs our cleaners – not a marketplace. Every cleaner is vetted, background-checked, and trained to our high standards.

All cleaners undergo criminal record checks, right-to-work verification, reference checks, and a thorough in-person interview. They're also fully insured.

Yes! For recurring cleans, we'll assign the same cleaner so they get to know your home and preferences. If they're unavailable, we'll notify you in advance.

You can be home during the clean or provide access instructions. Many customers use lockboxes or concierge services. We never keep keys without permission.

We recommend providing your preferred cleaning products and equipment. If not, let us know in advance and we can discuss options.

We're pet-friendly! Just let us know about any pets in your booking notes so we can prepare your cleaner accordingly.

You'll receive a follow-up email after each clean. Click the link to rate your experience and leave detailed feedback.

Contact us within 24 hours. We'll investigate and make things right – whether that's a reclean or compensation. We're fully insured.

Click "Forgot Password" on the login page. We'll send a reset link to your registered email address.

Log into your account dashboard and go to "My Properties" to add or edit addresses.